Friday, May 16, 2008

THIEL Restoration Shipping Tips

There is a very active trade network for used THIEL speakers old and new. A search any day on Audiogon or ebay turns up several THIELs from all eras. Such robust enthusiasm for our older models prompted us to advertise the capabilities of our service department as savvy THIEL restoration experts. 

One of the great challenges (as clearly illustrated above) of getting a good restoration job is getting the speakers to THIEL in the same condition that they left your house.

It's no secret that THIEL speakers weigh a ton. Even our bookshelf speakers can be surprisingly heavy in their boxes. This mandates expensive and well padded shipping containers for all models, but even with very protective packages, damage happens sometimes. So, when returning your speakers to us for refurb, take some extra care in doing so.

1) When at all possible, use original packing material for your speaker. If you don't have it, buy it from us. Not only is the original packing the safest for your speaker, but if you need to file a claim, most shippers are more receptive to paying a claim if you are using original packing material.

2) If you're shipping CS2 series or larger, please contact me so we can arrange to get them back by truck. Surprisingly, it's not as expensive as you think to send these by truck compared to a common carrier. More? Yes, but not tons more.

3) Do your best to procure a pallet to which the speakers can be strapped. This creates a boundary around the speakers (albeit small) and also boosts the odds that the speakers will stay upright throughout their whole journey. Pallets are not too hard to find. Ask any big-box retailer or grocery store if they'll give you one, and they probably will. Or, you can find a place to buy one via the phone book or Google.

4) How do you strap the speakers to a pallet? Duct tape is pretty stout stuff and should do the trick. Or, you might even try a roll of kitchen grade cling-wrap. It's very strong - just ask my high-school friend Kevin how easy it was to get into his Toyota after my junior-year prank. Whichever you use, be generous!

5) If you live within a few hours of Lexington, KY consider bringing the speakers down yourself. I'm happy to show you around the place and spin a few tracks with you in our listening room. It'll be fun!

6) Don't worry if you're having trouble reconciling any of the above. If you have a special case, call me. I'm sure we can work something out. Long live your THIEL classics!

Your freight-claim filing friend,
Gary


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1 Comments:

Anonymous Gregory said...

I know the joys of restoring a 20 y/o pair of Thiel speakers. Also known is that two Thiel CS3.5s will fit in the trunk of an Oldsmobile or Buick, laying back-side down wrapped in quilts, top end in first, with room to spare for padding around and in between. There are many horror stories on the discussion forums of irreplaceable or classic units getting destroyed by the BIG shipping carriers. For those interested in a factory restoration that do not have original shipping cartons(I would prefer to do all the work in my shop) the idea of delivering the speakers to Lexington personally and having them shipped back by Thiel in boxes is a good one.

-Gregory

11:14 AM  

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